March 31, 2005

 

 

Mr. Colin Dellow

450 Midwood Crescent

Waterloo, Ontario

N2L 5N5

 

Dear Mr. Dellow,

 

Thank you for your recent letter in which you recognized the service level provided by the staff at our branch located at 15 King St S., in Waterloo; our TD Visa Credit Centre and our EasySwitch program.

 

Customer service is the number one priority at TD Canada Trust and we strive to meet this standard at all times.  We are always pleased to receive confirmation that we are, in fact, delivering on this commitment.

 

Again, thank you for taking the time and effort to write us about your positive experience.  Please be assured that the bank’s efforts have been recognized and a copy of your letter has been forwarded to the Branch Manager, Sean Thomas; as well as to the TD Visa and e.Bank management.

 

                                                                        Yours truly,

 

                                                                        (signed)

 

                                                                        Dayanna Avila